CVS Pharmacy at 2055 East Victory Drive in Savannah, Georgia

Customer Reviews about CVS Pharmacy

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  This is quite possibly the worst experience I have ever had at a pharmacy. I was prescribed one week's dose of a new medication for me to test out (to see if I need to increase or lower the dosage), and it took nearly three weeks to be filled after countless phone calls to CVS, my doctor, and my insurance company. Each one would tell me what to do and the other would throw up a roadblock. Basically, I was stuck in the middle. Of course, the pharmacist isn't in control of everything. I know that. But when I called to ask for assistance and get an opinion as to what I should do (after a dozen or so phone calls over the past 2 weeks), I was interrupted mid-sentence and given a firm lecture by a woman who didn't even tell me her name. When I first called, she answered and asked how she could help me. When I began to explain my (admittedly drawn out) situation, she cut me off and asked me for my name and info...as though the computer would tell her more about me and my situation than I could. When I was finally allowed to explain, I was treated with suspicion and a really nasty attitude. That is a very unfair thing to do to customers...especially when they provide a WRITTEN prescription from a highly credible doctor. I will be contacting my doctor tomorrow to deal with the issue, but I will never get another prescription filled at this CVS. Whoever that woman was, she should be fired. She should be advised that it's not just what you say but how you say it. I was perfectly kind and cordial and respectful. And then, she verbally attacked me, and I returned the favor. Disgusting.
  August 17, 2017

  by Benjamin Barbour

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